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我們正在尋找對客戶服務(wù)有濃厚興趣,并致力于在蓬勃發(fā)展的集裝箱運輸行業(yè)長期發(fā)展的人才。 候選人一經(jīng)錄用,將: - 在年輕、充滿活力的環(huán)境和氛圍中工作; - 在客戶服務(wù)部門內(nèi)部將會有輪崗機(jī)會。 - 根據(jù)部門的實際情況,您將需要完成各類客戶服務(wù)相關(guān)的任務(wù),例如(但不限于): 1)出口訂艙 核實訂艙資料,在規(guī)定時間內(nèi)完成訂艙; 發(fā)送相關(guān)通知給客戶 協(xié)調(diào)各部門及時處理訂艙上的相關(guān)問題 2)出口單證 接受和檢驗客戶托單,生成海運提單及發(fā)票; 發(fā)送提單樣本給客戶確認(rèn) 保證及時完成提單樣本 及時處理異常提單 3)進(jìn)口操作 檢查系統(tǒng)單證是否完成;系統(tǒng)開票;發(fā)到貨通知給客戶; 發(fā)海關(guān)進(jìn)口EDI艙單和進(jìn)口清單給指定船代; 核實特殊貨物(危險品/大件貨/超標(biāo)箱/廢品等),如碼頭有特殊操作,通知客戶聯(lián)系碼頭核實具體的操作流程; 跟蹤抵港后未換單貨物。 4)與相關(guān)內(nèi)部部門(如銷售、操作和全球辦事處)和外部供應(yīng)商(如船代)進(jìn)行溝通,根據(jù)客戶要求完成發(fā)貨 應(yīng)聘要求: 大專及以上學(xué)歷; 物流、國際貿(mào)易、采購、供應(yīng)鏈管理或相關(guān)專業(yè)2024在校學(xué)生, 有海運行業(yè)工作經(jīng)驗者優(yōu)先; 良好的英語讀寫能力,英語四級或同等水平證書優(yōu)先; 熟悉辦公軟件; 良好的溝通能力,能獨立工作以及具備良好的團(tuán)隊合作精神; 積極的工作態(tài)度和良好的客戶服務(wù)意識 Customer Service Coordinator We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry. Key Responsibilities: - The selected candidate will be working in young, vibrant and dynamic environment - There will be internal opportunities for job rotation within the Customer Service department - Depending on the nature of the sub-function, you may be required to perform various customer service tasks such as (but not limited to): 1) Booking - Evaluate shipping requests, complete and update booking timely and accurately - Distribute booking confirmations to customers - Vessel balancing activities - Etc 2) Documentation Export - Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately. - Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing - Clear documentation exceptions and disputes timely - Follow up daily on outstanding revenues - Etc 3) Documentation Import - Check the shipments completeness; create invoices/arrival notices for customers. - Submit EDI manifest data to relevant ship agent - Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.). - Monitor long-stay containers and handling abandon cargoes - Etc - Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately. Qualification: - Diploma or bachelor degree. - major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary. - Experience in the Maritime Industry is preferred but not necessary. - Good command of English (read
本職位優(yōu)先軍人。
本職位優(yōu)先軍人。
工作地點
地址:蘇州蘇州
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求職提示:用人單位發(fā)布虛假招聘信息,或以任何名義向求職者收取財物(如體檢費、置裝費、押金、服裝費、培訓(xùn)費、身份證、畢業(yè)證等),均涉嫌違法,請求職者務(wù)必提高警惕。
職位發(fā)布者
HR
赫伯羅特企業(yè)管理服務(wù)(蘇州)有限公司
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交通·運輸·物流
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500-999人
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外商獨資·外企辦事處
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蘇州市蘇州工業(yè)園區(qū)東長路2.5產(chǎn)業(yè)園
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