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Job description 工作內(nèi)容: - To work closely with sales and customers to have sales orders processed timely and correctly. 與客戶和銷售積極配合以及時(shí)正確地處理客戶定單。 - To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.處理和完成客戶訂單與需求，協(xié)助工廠和物流部門以保證生產(chǎn)及運(yùn)輸?shù)募皶r(shí)安排。 - To execute Solenis’s customer service standards, order processing procedure, and support the implementation of SAP. 執(zhí)行索理思客戶服務(wù)標(biāo)準(zhǔn)和客戶訂單處理流程，支持SAP實(shí)施。 - Handling import and export orders, as shipment arrangement, customs clearance and delivery, to make sure delivery on time in full. 處理進(jìn)出口訂單，如發(fā)貨安排，清關(guān)和交付，以確保按時(shí)交貨。 - Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary. 與銷售/工廠/物流/倉庫保持良好的溝通, 如有需要, 協(xié)助他們一起解決其間爭議。 - Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers. 與客戶保持良好溝通, 合理管理客戶需求,并及時(shí)回復(fù)客戶咨詢。 - To evaluate and improve customer service performance. 評(píng)估和提高客戶服務(wù)績效. - Strictly comply with the trade compliance and procedure to drive for min. and to eliminate the trade compliance risk. 嚴(yán)格遵守貿(mào)易合規(guī)和程序，以消除貿(mào)易合規(guī)風(fēng)險(xiǎn)。 - Familiar with the exportation regulation and related standards and keeps the other departments’ staff informed and updated about them. 熟悉了解出口法則法規(guī)，并及時(shí)的告知各個(gè)相關(guān)部門最新的法律法規(guī)。 Job requirement招聘要求: - Bachelor degree in relative area ( business administration/ supply chain/ international trading/domestic distribution) 本科相關(guān)專業(yè)（外貿(mào)/供應(yīng)鏈管理/國際國內(nèi)貿(mào)易/商務(wù)管理）學(xué)歷。 - 2-3 years working experience in import/export operation 2-3年進(jìn)出口操作經(jīng)驗(yàn)。 - Familiar with the import/ export operation and documents preparation 熟悉進(jìn)出口操作和申報(bào)材料準(zhǔn)備。 - Basic knowledge of chemical product import/export operation is plus 了解化學(xué)品進(jìn)出口操作優(yōu)先。 - Good team player, working actively, and can work under pressure. 具備團(tuán)隊(duì)合作精神，工作積極主動(dòng)，能夠承受一定的壓力。 - Fluent in English