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我們正在尋找對客戶服務(wù)有濃厚興趣,并致力于在蓬勃發(fā)展的集裝箱運(yùn)輸行業(yè)長期發(fā)展的人才。

現(xiàn)招聘以下幾個(gè)崗位：

1）出口訂艙操作
核實(shí)訂艙資料,在規(guī)定時(shí)間內(nèi)完成訂艙；
發(fā)送相關(guān)通知給客戶
協(xié)調(diào)各部門及時(shí)處理訂艙上的相關(guān)問題

2）出口單證操作
接受和檢驗(yàn)客戶托單，生成海運(yùn)提單及發(fā)票；
發(fā)送提單樣本給客戶確認(rèn)
保證及時(shí)完成提單樣本
及時(shí)處理異常提單

3）進(jìn)口操作
檢查系統(tǒng)單證是否完成；系統(tǒng)開票；發(fā)到貨通知給客戶；
發(fā)海關(guān)進(jìn)口EDI艙單和進(jìn)口清單給指定船代；
核實(shí)特殊貨物（危險(xiǎn)品/大件貨/超標(biāo)箱/廢品等），如碼頭有特殊操作，通知客戶聯(lián)系碼頭核實(shí)具體的操作流程；
跟蹤抵港后未換單貨物。

4) 出口訂艙客服
接聽客戶電話
處理與客戶的訴求案例
根據(jù)客戶要求處理預(yù)訂查詢
目的地流程變更
處理與運(yùn)輸相關(guān)的異常
核實(shí)運(yùn)輸異常情況，并在適用的情況下向客戶收取額外費(fèi)用。
處理所有必要的溝通
跟蹤轉(zhuǎn)船情況
遵循標(biāo)準(zhǔn)流程和管理層傳達(dá)的新要求

5）出口單證客服
處理客戶電話
處理與客戶的訴求案例
作為提單查詢的入口點(diǎn)
處理文檔異常和硬錯(cuò)誤，主動解決問題，保證服務(wù)交付
如有需要，處理緊急情況下的提單修改
在適用的情況下向客戶收取額外費(fèi)用
處理通過電子郵件收到的發(fā)票修改(撤銷)
處理提單釋放請求(電放，證書)
積極改善海關(guān)和文件流程(如監(jiān)控SI質(zhì)量和時(shí)間，收入處理，客戶資料)
遵循標(biāo)準(zhǔn)流程和管理層傳達(dá)的新要求


應(yīng)聘要求：
1，大專及以上學(xué)歷；
2，物流、國際貿(mào)易、采購、供應(yīng)鏈管理或相關(guān)專業(yè), 有海運(yùn)行業(yè)工作經(jīng)驗(yàn)者優(yōu)先；
3，良好的英語讀寫能力，英語四級或同等水平證書優(yōu)先；
4，熟悉辦公軟件；
5，良好的溝通能力，能獨(dú)立工作以及具備良好的團(tuán)隊(duì)合作精神；
6，積極的工作態(tài)度和良好的客戶服務(wù)意識。

Customer Service Coordinator
We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry.

1) Booking
- Evaluate shipping requests, complete and update booking timely and accurately
- Distribute booking confirmations to customers
- Vessel balancing activities

2) Documentation Export
- Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately.
- Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing
- Clear documentation exceptions and disputes timely
- Follow up daily on outstanding revenues

3) Documentation Import
- Check the shipments completeness; create invoices/arrival notices for customers.
- Submit EDI manifest data to relevant ship agent
- Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.).
- Monitor long-stay containers and handling abandon cargoes
- Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately.
4）CS Booking
- Handle Customer phone calls
- Handle cases correspondence with customer
- Act as point of entry on potential claim requests
- Handle booking inquiries as per customer’s request
- Process change of destination
- Handle shipment related exceptions
- Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication
- Act as point of entry related to VGM exceptions
- Follow up transshipment
- Build Expertise in all topics related to Export Booking
- Follow standard processes and new requirements as communicated by management

Qualification:
- Diploma or bachelor's degree.
- major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary.
- Experience in the Maritime Industry is preferred but not necessary.
- Good command of English (read