Purpose and Summary of position:
Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction. Order to cash includes order entry, pricing verification, customer service/problem resolution, assists with collections and master data maintenance.
Required Knowledge/Skills/Abilities:
Bachelor’s degree and 3 years customer service experience (not call center)
-Troubleshooting/problem solving skills
-Ability to build relationships.
-Team player
-Ability to handle stressful situations
-Understanding of exports/imports,regulations, letters of credit, revenue recognition, documentation requirements, regulated products.
-Fluency in spoken and written English.
- Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply
- Good time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
- Manages conflict: Handling conflict situations effectively
工作地點:南京新街口
工作時間:8:30-17:30 周末雙休



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