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在羅氏，我們鼓勵每位同事展現(xiàn)真實的自己；我們欣賞獨特且出眾的品質(zhì)。羅氏的文化鼓勵積極的表達、開放的對話和真誠的連結(jié)，在這里，你將因為做自己而被重視、接納和尊重，并得到個人的提升和職業(yè)的發(fā)展。所有的這一切，都是為了更好地預防、阻止和治愈疾病，并確保醫(yī)療資源的可及性和可持續(xù)性。歡迎加入羅氏，一個重視每種聲音的地方。
職位
You will be responsible for the second level technical support, application technical management and monitoring, assist National projects
Your key responsibilities:
● Provide the second level technical support, solve the main troubleshooting case
● Organize the application team to conduct workshop, share the experience, enhance team service capability
● Solve application / product problems promptly and completely
● Formulate and maintain the product and customer technological document management system and process
● Set up the standardized workflow and strategy for customer training and customer visiting
● In charge of product usage training file management, update, editing and related service, product and customer notice
● Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
● Execute the SOP and company strategy, coordinate with sales and marketing department
● Provide the second level support to the evaluation of products for customers
● Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job：
You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.
You should have:
● Good track record for working in a MNC company for more than five years, with related work experience in sales