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上海薈聚辦公顧客服務(wù)專員
8000-12000元 上海 應(yīng)屆畢業(yè)生 本科
  • 全勤獎
  • 節(jié)日福利
  • 不加班
  • 周末雙休
宜家(中國)投資有限公司 2026-01-17 14:23:27 3464人關(guān)注
職位描述
該職位已進(jìn)行加V認(rèn)證,請放心投遞
? Creates, owns, and manages the Customer experience. Supports the new business opportunities and income streams as well as developing the communication with our customers. ? As the external contact window, provide good customer experience and deliver high service standard to our tenants and visitors, including clarification of tenants’ queries, coordination to provide free and non-free daily services. ? As the internal contact window, coordinate with all internal co-workers to implement high quality daily customer services ? Assist to secure customer satisfaction rate, with the implementation of customer service plan, regular interaction, and communication with customers, continuously improvement of service quality. ? Formulate customer service work plans, standards, expenses, and related annual budgets ? Document filing and update on regular basis ? Operational performance analysis and report ? Build up the standard operational process and secure daily operation of reception area at office lobbies base on related procedures and processes. Deal with emergency, notify and coordinate relevant department ? Cooperate with MU Leasing and Finance on the collection and refund of tenants' rent, property fees and other related expenses ? Work with TC, FM, CO and other departments to follow up tenant decoration. ? Assist CS Leader to handle tenant complaints. ? Create and manage customized events and marketing activities together with our Partners, meeting places and IKEA and follow them up. ? Other position-related tasks assigned by line manager.
聯(lián)系方式
注:聯(lián)系我時,請說是在江蘇人才網(wǎng)上看到的。
工作地點
地址:上海長寧區(qū)上海-長寧區(qū)上海薈聚上海薈聚
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