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Inland Delivery Coordinator
Purpose：
1）Planning of inland transports in the most cost-effective way and in accordance with vendors selection and service level agreement.
2）Monitoring of vendors performances, delay and exception handling and transport optimization.
3）Facilitates the movement of import CH, keeping customers satisfied. Provides immediate response to customer inquiries related to inland activities


Responsibilities:
61 Executes transport instruction as per Customer request.
61 Coordinates move in the most cost-effective manner possible and in accordance with service level requirements.
61 Creates work orders to and from rail/port/ICD/CU door for import and export cargo.
61 Coordinates to get the transport related documents for barge/CH door arrangement.
61 Prepares booking template to feeder operator and confirms barge appointment.
61 Monitors transport execution to ensure prompt delivery.
61 Coordinates and monitors barge schedule and spaces to ensure prompt delivery.
61 Monitors trucker and equipment accessibility to determine the availability of one-way transports for cost saving opportunities.
61 Clarifies invoice and work order discrepancies, correcting when needed.
61 Monitors and evaluates haulers performance and issue service exceptions when needed.
61 Updates and distributes truck, rail, barge and feeder transport limitations, heavy transport blockage calendar, strikes etc.
61 Handles on carriage activities needed before vessel arrival
61 Coordinates on-carriage shipments, also including Receiving transport instructions for changing import MH to CH.
61 Contacts internal and external customers via Case Management (SF)/e-mail and phone when additional information is necessary for inland activities of CH shipments (e.g. sending arrival notice, DO handling)
61 Monitor and analyze performance of business process and the KPI / Quality Promise
61 Contacts customers if goods are placed on hold by Customs for CH containers.
61 Investigates and provides problem resolution for CH shipments.
61 Issues invoices related to DLF and related additional (FSD, HCD, OAD) in case of import MH changed in CH
61 Supports resolution of disputes related to inland costs (no workflow handling)
61 Coordinates with terminal operations to assure efficient and effective handling of CH shipments
61 Prepares and handles monthly work order statement for vendor billing
61 Be customer-oriented and create value for customers as well as for Hapag-Lloyd
61 Review customers feedback and help implement measures to improve customer satisfaction
61 Assist in the rollout of new and existing product offerings by HL
61 Support manager with problem solving
61 Handling of cases via Case Management (SF)


Qualifications：
1，Diploma with 1-3 years relevant working experience in Maritime and logistics Industry.
2，Good spoken and write English
3，Good knowledge of excel
4，Working knowledge of local regulations / laws
5，Positive attitude, can work under pressure.


工作職責(zé)：
- 負(fù)責(zé)內(nèi)陸運(yùn)輸計(jì)劃的制定與協(xié)調(diào)，確保貨物按時(shí)、安全送達(dá)客戶指定地點(diǎn)；
- 與物流部門及外部承運(yùn)商保持良好溝通，處理運(yùn)輸過(guò)程中的異常情況；
- 跟蹤運(yùn)輸進(jìn)度，提供實(shí)時(shí)信息反饋，優(yōu)化運(yùn)輸流程；
- 協(xié)助處理客戶運(yùn)輸相關(guān)問(wèn)題，提升客戶滿意度。

1，根據(jù)客戶要求執(zhí)行并監(jiān)督運(yùn)輸，確保及時(shí)交貨。
2，根據(jù)服務(wù)水平要求，以最具成本效益的方式協(xié)調(diào)運(yùn)輸。
3，為進(jìn)出口貨物創(chuàng)建往返鐵路/港口/ICD/CU門的訂單。
4，協(xié)調(diào)獲得駁船/CH門安排的運(yùn)輸相關(guān)文件。
5，準(zhǔn)備預(yù)定模板給支線運(yùn)營(yíng)商并確認(rèn)駁船預(yù)約。
6，協(xié)調(diào)和監(jiān)控駁船進(jìn)度和艙位，確保及時(shí)交貨。
7，監(jiān)控卡車司機(jī)和設(shè)備的可達(dá)性，以確定單程運(yùn)輸?shù)目捎眯裕怨?jié)省成本。
8，核查發(fā)票和訂單的差異，必要時(shí)糾正。
9，監(jiān)控和評(píng)估運(yùn)輸?shù)谋憩F(xiàn)，如有需要，發(fā)部服務(wù)異常。
10，更新和發(fā)布卡車，鐵路，駁船和支線運(yùn)輸限制，重型運(yùn)輸阻塞日歷等。
11，協(xié)調(diào)運(yùn)輸貨物，包括接收將進(jìn)口MH改為CH的運(yùn)輸要求。
12，通過(guò)案例管理(SF)/電子郵件和電話聯(lián)系內(nèi)部和外部客戶獲得額外的信息。
13，監(jiān)控和分析業(yè)務(wù)流程和KPI /質(zhì)量承諾的表現(xiàn)
14，調(diào)查并解決CH出貨問(wèn)題。
15，支持解決與內(nèi)陸運(yùn)輸成本相關(guān)的爭(zhēng)議
16，協(xié)調(diào)碼頭運(yùn)營(yíng)，確保高效有效地處理CH貨物
17，準(zhǔn)備和處理供應(yīng)商每月的工作訂單報(bào)表
18，審核客戶反饋并幫助實(shí)施提高客戶滿意度的措施
19，協(xié)助HL推出新產(chǎn)品和現(xiàn)有產(chǎn)品


應(yīng)聘要求：
1. 大專及以上學(xué)歷；
2. 1-3年起在海運(yùn)行業(yè)或物流行業(yè)工作經(jīng)驗(yàn)；
3. 良好的英語(yǔ)口語(yǔ)和書(shū)寫能力；
5. 熟練運(yùn)用辦公軟件Excel；
6. 熟悉當(dāng)?shù)胤ㄒ?guī)/法律
7. 積極樂(lè)觀的工作態(tài)度，抗壓能力強(qiáng)。


Note:
Salary will commensurate with your qualification, experience and skills.
薪資會(huì)根據(jù)您的資歷、經(jīng)驗(yàn)和技能來(lái)決定。

The personal information provided by you in applying this career opportunity may be transferred to other Hapag-Lloyd entities and/or to third party vendors outside of China for evaluation and processing purpose. Hapag-Lloyd will ensure the confidentiality and privacy of your personal information in according to the applicable data privacy laws, including the Chinese Cybersecurity Law. By submitting your application, you grant your consent to Hapag-Lloyd for transferring the personal information provided by you outside of China to other Hapag-Lloyd entities and/or to third party vendors.
在您申請(qǐng)?jiān)撀毼豢杖边^(guò)程中所提供的個(gè)人信息可能會(huì)被傳輸至中國(guó)境外的其他赫伯羅特實(shí)體和/或第三方服務(wù)商以進(jìn)行進(jìn)一步的評(píng)估和處理。赫伯羅特會(huì)依據(jù)相關(guān)法律要求，包括中國(guó)網(wǎng)絡(luò)安全法，來(lái)確保您所提供之個(gè)人信息的保密和隱私。通過(guò)提交您的申請(qǐng)，您授權(quán)赫伯羅特將您所提供的個(gè)人信息至中國(guó)境外的赫伯羅特實(shí)體和/或第三方服務(wù)商。