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JOB POSTING
Provide reliable- technical assistance to internal and external customers. You will provide professional coverage of Technical Support. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will address systemic coordination issues.
Key Responsibilities


61 Deliver excellent remote technical support specialized in “Respective” offerings.
61 Proactively manage and respond to customer questions, issues, and input accurately and within agreed Service Level Agreement.
61 Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
61 Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information.
61 Maintain strong case documentation that will help to create knowledge article after issues resolution.
61 Maintain internal Lab hardware and software used to provide customer support infrastructure
61 Verification and Validation of Hardware