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The Opportunity:
As an MDM Associate, you will play a crucial role in ensuring our technological architecture meets user requirements while maintaining day-to-day operations in line with established service levels and SOPs. Your work will be pivotal in ensuring smooth data flow across our global business processes, enabling Roche to stay at the forefront of healthcare innovation.
Service Delivery:
In this role, you’ll be responsible for performing a variety ofcruciall tasks, including but not limited to:

● Conducting system analysis, issue resolution, and inquiry handling
● Ensuring process compliance across all relevant activities
● Handling incoming incidents, supporting Roche affiliates
● Utilizing our ticketing system for managing incoming requests and issues
● Working within agreed SLA thresholds for incident resolution and requests
● Acting as the *** point of contact for business users in the maintenance of Supplier, Customer, Employee, and Intercompany Master Data
Documentation Handling and Reporting:

● Maintaining process documentation, training materials, and an extensive knowledge base
● Ensuring all documentation remains up to date, clear, and accessible for continuous learning and operational efficiency
Cross-Functional Collaboration:

● Proactively seeking opportunities to enhance collaboration between teams and functions across various regions and departments
● Training