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Duties and Responsibilities: 1. 帶領(lǐng)團隊提供高品質(zhì)的客戶服務(wù)，確保所有的交易往來都符合法規(guī)要求； Lead a team to deliver quality service and exceptional customer service to ensure regulatory expectations are met with all interactions; 2. 與其他部門緊密合作，及時為客戶解決問題，并不斷提升客戶滿意度； Work hand-in-hand with other internal teams to resolve client problems with a sense of urgency and improve customer satisfaction; 3. 維護CRM系統(tǒng)數(shù)據(jù)，并保證數(shù)據(jù)的準(zhǔn)確性； Daily maintenance of data in CRM and ensure data quality; 4. 協(xié)助銷售團隊挖掘賬戶擴張機會實現(xiàn)現(xiàn)存賬戶的增長； Partner with sales to uncover and develop account expansion opportunities to support ongoing account growth; 5. 從靜止賬戶和休眠賬戶中開發(fā)新需求，支持銷售團隊跟蹤潛在客戶/項目的進(jìn)展； Explore new demand from cold and dormant accounts and support sales team on potential customers/projects follow up; 6. 開展每周1對1指導(dǎo)會議，確保團隊成員與指定的客戶之間建立良好客戶關(guān)系，如：增加客戶對普旭產(chǎn)品的采用量、客戶保留率以及長期客戶成功等； Guide team through weekly 1x1 sessions, to ensure they are fostering