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英語要作為工作語言有5年以上客服工作經(jīng)驗Prefer外資公司的經(jīng)驗Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key Responsibilities？Processing Returns？Customer Invoicing？Deliver Forecast Reports？Order ProcessingYOU MUST HAVE？Bachelor's degree, or equivalent. WE VALUE？A broad knowledge of principles and best practices in (customer service)？Excellent team and communication skills？An ability to take initiative and work with limited direction？An ability to influence at the operational level？Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems作為你指定的客戶組合的主要客戶聯(lián)系人，確保滿足所有客戶的需求和期望。你將回復客戶來電和電子郵件，詢問有關發(fā)貨日期、問題、訂單更改、維修和RMA的訂單。你將與其他部門（如技術支持、物流、制造、區(qū)域銷售經(jīng)理、產(chǎn)品經(jīng)理等）溝通，以解決客戶問題。您將處理訂單，包括訂單錄入、催貨訂單、變更單、退貨、監(jiān)控訂單狀態(tài)和解決差異。你將扮演一個改變的代理人，尋找改善客戶服務流程的方法。主要職責?處理退貨?客戶發(fā)票?提供預測報告?訂單處理你一定有?學士學位或同等學歷。 我們重視?廣泛了解（客戶服務）的原則和***做法?優(yōu)秀的團隊和溝通技巧?具有主動性并在有限的指導下工作的能力?在業(yè)務層面上施加影響的能力?在SAP、客戶門戶、Oracle、Excel、集成報告系統(tǒng)方面的經(jīng)驗 職能類別：業(yè)務跟單